Senior Routing Engine Architect | Remote

SmartRecruiters, Inc.; Houston (TX); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. You will craft core routing engines that intelligently distribute voice and digital interactions across agents, queues, skills, and channels in real time.

The role emphasizes Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, with collaboration across product, architecture, and CX

Qualifications

• 8+ years of software engineering experience with ownership of architecture and delivery for distributed applications.
• Experience implementing routing/communication platforms, contact center or CX systems is a plus.
• Expert-level hands-on experience with Java, Spring Boot, REST APIs, and cloud-native architectures.

Responsibilities

• Design and develop enterprise-scale routing engines enabling real-time distribution of voice and digital interactions.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across routing paths and workloads.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

Security

Testing

Event-driven architecture

Cloud-native

Tools

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact centers. You will craft core routing engines that intelligently distribute voice and digital interactions across agents, queues, skills, and channels in real time.

The role emphasizes Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, with collaboration across product, architecture, and CX