Senior Real-Time Routing Engine Architect

Miratech; United States; Teletrabalho; USD 150 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Relocation program

Remote work

Resumo da oferta

Miratech is seeking a Senior Routing Engine Developer to build the next generation interaction routing platform for enterprise-scale contact centers. You will design core routing engines and backend services handling real-time routing across agents, queues, skills, and channels, using Java, Spring Boot, and cloud-native tech.

You will implement routing algorithms, ensure high availability and low latency, and collaborate with CX domain teams to translate requirements into scalable solutions.

Qualificações

• Experience designing and implementing enterprise-scale routing engines.
• Hands-on Java/Spring Boot with distributed systems and microservices.
• Strong knowledge of routing concepts, queues, skills, and workload balancing.

Responsabilidades

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
• Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
• Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
• Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
• Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
• Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
• Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
• Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.

Conhecimentos

Java

Spring Boot

Distributed systems

Event-driven architecture

Cloud-native

REST APIs

Performance engineering

PostgreSQL

API-first design

Team leadership

Ferramentas

Kafka

RabbitMQ

Docker

Kubernetes

Descrição da oferta de emprego

Miratech is seeking a Senior Routing Engine Developer to build the next generation interaction routing platform for enterprise-scale contact centers. You will design core routing engines and backend services handling real-time routing across agents, queues, skills, and channels, using Java, Spring Boot, and cloud-native tech.

You will implement routing algorithms, ensure high availability and low latency, and collaborate with CX domain teams to translate requirements into scalable solutions.