Senior Routing Engine Architect (Remote)

Miratech; San Antonio (TX); Remote; USD 130,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work flexibility

Global team

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will implement real-time routing across voice and digital channels using Java, Spring Boot, and cloud-native architectures.

You will collaborate with product, architecture, and CX teams to ensure high availability, scalability, and low latency while delivering APIs for configuration, monitoring, and integration.

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert-level Java and Spring Boot, REST APIs, security, testing, and performance engineering.
• Experience developing routing logic for contact center or CX platforms.
• Knowledge of ACD concepts, agent states, queue management, and workload balancing.
• API-first design, event-driven architecture, and cloud-native engineering.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.
• Optimize systems for concurrency, fault tolerance, and predictable performance.
• Integrate routing services with telephony, messaging, and CX platforms.
• Translate business requirements into routing components and technical roadmaps.
• Define non-functional requirements for availability, performance, security, observability, and disaster recovery.
• Review designs and code, manage risks, and drive pragmatic decisions.

Skills

Distributed systems design

Java & Spring Boot expertise

REST APIs

High performance engineering

Technical documentation

Tools

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

API gateways

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will implement real-time routing across voice and digital channels using Java, Spring Boot, and cloud-native architectures.

You will collaborate with product, architecture, and CX teams to ensure high availability, scalability, and low latency while delivering APIs for configuration, monitoring, and integration.