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Call Center Manager
Job summary
A trusted home improvement company in Goodlettsville, Tennessee, is seeking an experienced Call Center Manager to lead and motivate a team of remote agents focused on achieving appointment-setting goals. This hands-on leadership role involves managing daily operations, coaching agents, and utilizing call center technology. The ideal candidate will have a proven track record in call center management and strong communication skills. The position offers a competitive base salary with lucrative bonus opportunities and comprehensive benefits package.
Benefits
Qualifications
- Previous experience managing a call center, preferably with appointment setting or sales goals.
- A leader who can motivate, coach, and hold people accountable.
- Strong communication and problem-solving skills.
Responsibilities
- Leading and motivating a team of remote call center agents.
- Managing schedules, call flow, and workload.
- Tracking key metrics such as talk time and appointment rates.
Skills
Tools
American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in‑home water filtration product. This is a hands‑on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals.
880 Conference Drive Goodlettsville, Tennessee
- Leading and motivating a team of remote call center agents
- Managing schedules, call flow, and workload so everything runs smoothly
- Tracking key numbers like talk time, appointment set rates, and demos
- Interviewing and bringing on new agents
- Working with our trainer to provide ongoing agent coaching
- Managing scripts—creating new ones as needed, ensuring the agents are using them effectively
- Keeping our call center software (Five9, LP, Neustar) updated and running efficiently
- Sharing performance updates and insights with sales managers and leadership
- Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals
- A leader who can motivate, coach, and hold people accountable
- Strong communication and problem‑solving skills
- Confident using call center technology and digging into performance reports
- Highly organized and able to juggle multiple priorities
- Base Salary + Lucrative Bonus Opportunity
- Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance
- Paid Time Off
- Paid Holidays
For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we’re proud to offer a family‑like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future.
If you’re a hands‑on leader who enjoys building strong teams and delivering great results, we’d love to talk with you.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.