Senior Real-Time Routing Engine Architect

SmartRecruiters, Inc.; Dallas (TX); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Health insurance

Remote work

Growth opportunities

Global impact

Multicultural environment

Social sustainability values

Relocation program

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine for real-time distribution of voice and digital interactions across agents, queues, skills, and channels.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with product, architecture,

Qualifications

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Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads.
• Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
• Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
• Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
• Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
• Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps.
• Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.
• Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions that balance quality, time, and cost.
• Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance.
• Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Low-latency processing

Cloud-native

PostgreSQL

Documentation

Communication

Tools

Kafka

Kubernetes

Jenkins

RabbitMQ

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next-generation interaction routing platform powering enterprise-scale contact center operations. You will develop the core routing engine for real-time distribution of voice and digital interactions across agents, queues, skills, and channels.

You will work primarily with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native technologies, collaborating with product, architecture,