Remote Technical Support Specialist — SQL & CRM

Relativity; Virginia (MN); Remote; USD 54,000 - 80,000; Full time

Job summary

Relativity seeks a Technical Support Specialist to provide remote technical support for both technical and non-technical customers in Virginia. This role involves diagnosing complex software issues, maintaining support tickets, and requires SQL knowledge. Compensation ranges from $54,000 to $80,000, with a flexible overnight schedule and a commitment to customer service excellence. Candidates must be U.S. citizens due to contract requirements.

Qualifications

• Develop expertise in SQL applications to run basic queries.
• Experience in customer-focused support via phone and email.
• Ability to troubleshoot complex software and network issues.

Responsibilities

• Create, resolve, and maintain support tickets daily.
• Provide customer support during shifts and on-call as needed.
• Inform management about significant issues and project statuses.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Direct experience supporting customers as primary contact

Tools

SQL applications

Salesforce

Job description

Relativity seeks a Technical Support Specialist to provide remote technical support for both technical and non-technical customers in Virginia. This role involves diagnosing complex software issues, maintaining support tickets, and requires SQL knowledge. Compensation ranges from $54,000 to $80,000, with a flexible overnight schedule and a commitment to customer service excellence. Candidates must be U.S. citizens due to contract requirements.