Remote Technical Support Specialist: SQL & Windows

Relativity; New York (NY); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist in the United States to diagnose, troubleshoot, and resolve issues across software and networked systems. You'll handle tickets in Salesforce and interact with customers primarily by phone and email.

The role includes a 4x10-hour shift (Sat, Sun, Tue, Wed 9:00 AM–8:00 PM CST) with on-call options; US citizenship is required for government product support, with potential Public Trust clearance. Salary range is $54,000–$80,000 with incentives.

Qualifications

• Customer-focused and able to understand customer expectations.
• Experience troubleshooting complex issues across software and networks.
• Ability to learn product offerings and share knowledge with customers.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Demonstrate initiative to perform Technical Support Specialist responsibilities.

Skills

Customer support experience

SQL

Windows platform

Communication skills

Problem solving

Travel 10%

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist in the United States to diagnose, troubleshoot, and resolve issues across software and networked systems. You'll handle tickets in Salesforce and interact with customers primarily by phone and email.

The role includes a 4x10-hour shift (Sat, Sun, Tue, Wed 9:00 AM–8:00 PM CST) with on-call options; US citizenship is required for government product support, with potential Public Trust clearance. Salary range is $54,000–$80,000 with incentives.