Remote Overnight Tech Support Specialist (SQL)

Relativity; Missouri; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical assistance to customers via phone and email. This role involves diagnosing technical issues, creating and resolving support tickets, and collaborating with teams to ensure quality service. Candidates must be U.S. citizens due to contract requirements. The position offers a salary range between $54,000 and $80,000, with specific working hours from 11 PM to 8 AM CST and expectations for flexibility in scheduling. Excellent customer service skills and SQL knowledge are essential.

Qualifications

• Experience in customer support, especially via phone and email.
• Ability to troubleshoot complex technical issues.
• Familiarity with SQL applications and tools.

Responsibilities

• Provide technical support via phone and email to customers.
• Create, resolve, and maintain support tickets in Salesforce.
• Work collaboratively with teams to resolve customer issues.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Direct experience supporting customers

Tools

SQL applications

Job description

Relativity is seeking a Technical Support Specialist to provide technical assistance to customers via phone and email. This role involves diagnosing technical issues, creating and resolving support tickets, and collaborating with teams to ensure quality service. Candidates must be U.S. citizens due to contract requirements. The position offers a salary range between $54,000 and $80,000, with specific working hours from 11 PM to 8 AM CST and expectations for flexibility in scheduling. Excellent customer service skills and SQL knowledge are essential.