Remote Overnight Tech Support Specialist (SQL)

Relativity; Oregon (WI); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide exceptional customer service to both technical and non-technical users. Responsibilities include managing support tickets, resolving customer queries, and maintaining records in Salesforce. This remote position requires US citizenship due to contract requirements for the RelativityOne Government product. The expected salary range is between $54,000 and $80,000, with additional compensation differentiates based on obtaining Public Trust clearance.

Qualifications

• Ability to create, resolve, and maintain tickets.
• Excellent communication skills with a focus on customer service.
• Capacity to monitor and update assigned open tickets promptly.

Responsibilities

• Provide responsive support to customers during shift hours.
• Track time daily and complete all tasks and projects.
• Develop expertise in company products and services.

Skills

Customer support experience

Direct experience supporting customers using phone and email

Troubleshooting complex issues

SQL and Windows platform experience

Education

Public Trust clearance

Tools

SQL applications

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to provide exceptional customer service to both technical and non-technical users. Responsibilities include managing support tickets, resolving customer queries, and maintaining records in Salesforce. This remote position requires US citizenship due to contract requirements for the RelativityOne Government product. The expected salary range is between $54,000 and $80,000, with additional compensation differentiates based on obtaining Public Trust clearance.