Remote Overnight Tech Support Specialist (SQL)

Relativity; Nebraska; Remote; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide customer support by diagnosing complex software and network issues. You will resolve and maintain customer tickets and must have SQL experience. This remote role requires flexibility for overnight shifts and offers a salary between $54,000 to $80,000, based on experience. Ideal candidates will have strong problem-solving skills and a commitment to customer satisfaction.

Qualifications

• Customer-focused with the ability to understand expectations.
• Experience as a primary contact supporting customers via phone and email.
• Ability to develop expertise in company products and services.

Responsibilities

• Create, resolve, and maintain tickets in Salesforce.
• Respond to customer queries and performance issues.
• Work to resolve technical issues with customers as the primary contact.

Skills

Customer support experience

Complex issue troubleshooting

SQL and Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide customer support by diagnosing complex software and network issues. You will resolve and maintain customer tickets and must have SQL experience. This remote role requires flexibility for overnight shifts and offers a salary between $54,000 to $80,000, based on experience. Ideal candidates will have strong problem-solving skills and a commitment to customer satisfaction.