Remote Overnight Tech Support Specialist (SQL)

Relativity; Maine; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide expert technical support to customers while troubleshooting complex software and networked systems. This remote role requires excellent customer service and SQL skills, with responsibilities such as managing tickets in Salesforce and ensuring timely customer responses. The position also mandates U.S. citizenship due to contract requirements. The expected salary range is $54,000 to $80,000, with additional compensation based on experience and qualifications.

Qualifications

• Customer-focused and ability to understand expectations.
• Demonstrate initiative to learn new skills, such as SQL applications.
• Ability to work flexible hours, including overnight shifts.

Responsibilities

• Maintain accurate records of all activities and interactions in Salesforce.
• Respond to customer questions, problems, and work requests.
• Monitor assigned open tickets and provide timely updates.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Direct experience supporting customers as a primary contact

Tools

Salesforce

SQL applications

Job description

Relativity is seeking a Technical Support Specialist to provide expert technical support to customers while troubleshooting complex software and networked systems. This remote role requires excellent customer service and SQL skills, with responsibilities such as managing tickets in Salesforce and ensuring timely customer responses. The position also mandates U.S. citizenship due to contract requirements. The expected salary range is $54,000 to $80,000, with additional compensation based on experience and qualifications.