Remote Overnight Tech Support Specialist (SQL)

Relativity; West Virginia; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist to provide support to both technical and non-technical customers. This remote role involves troubleshooting software and networked systems and maintaining tickets in Salesforce. U.S. citizenship is required due to client contract obligations, and the position offers a salary range of $54,000 to $80,000, with options for performance bonuses and long-term incentives. The working hours include flexible overnight shifts.

Qualifications

• Successful candidates must be U.S. citizens and obtain Public Trust clearance.
• Must have customer-focused experience and understand customer expectations.
• Ability to use SQL applications and tools.

Responsibilities

• Provide technical support to customers through phone and email interactions.
• Create, resolve, and maintain support tickets in Salesforce.
• Monitor assigned open tickets and contact customers in a timely manner.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Job description

Relativity is looking for a Technical Support Specialist to provide support to both technical and non-technical customers. This remote role involves troubleshooting software and networked systems and maintaining tickets in Salesforce. U.S. citizenship is required due to client contract obligations, and the position offers a salary range of $54,000 to $80,000, with options for performance bonuses and long-term incentives. The working hours include flexible overnight shifts.