Remote Overnight Tech Support Specialist (SQL)

Relativity; New Mexico; On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Flexible scheduling

Job summary

Relativity is seeking a Technical Support Specialist to provide assistance to both technical and non-technical customers. This remote position involves diagnosing, troubleshooting and repairing software and network systems, maintaining support tickets, and ensuring strong customer service. Candidates must possess experience in SQL and demonstrate flexibility for overnight shifts. Salary range for this role is between $54,000 and $80,000, based on experience and qualifications.

Qualifications

• Strong problem-solving skills to troubleshoot software and network issues.
• Excellent communication skills for customer interaction.
• Availability to work night shifts and flexible scheduling.

Responsibilities

• Create, resolve, and maintain support tickets in Salesforce.
• Provide detailed documentation of customer interactions.
• Work with management to address customer performance issues.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Customer-focused

Tools

Salesforce

SQL applications and tools

Job description

Relativity is seeking a Technical Support Specialist to provide assistance to both technical and non-technical customers. This remote position involves diagnosing, troubleshooting and repairing software and network systems, maintaining support tickets, and ensuring strong customer service. Candidates must possess experience in SQL and demonstrate flexibility for overnight shifts. Salary range for this role is between $54,000 and $80,000, based on experience and qualifications.