Remote Technical Support Specialist: SQL & Systems Expert

Relativity; Los Angeles (CA); Remote; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is searching for a Technical Support Specialist to provide technical customer support. This role involves diagnosing, troubleshooting, and repairing software and network issues. The Specialist will maintain customer support tickets and ensure timely communication with clients.

The ideal candidate has strong SQL skills and customer service experience. This position offers a compensation range of $54,000 to $80,000, based on experience and qualifications. The role is remote, with specific requirements regarding citizenship and security clearance.

Qualifications

• Experience in customer support focusing on technical issues.
• Ability to understand customer expectations and troubleshoot complex problems.
• Familiarity with SQL applications and Windows platforms.

Responsibilities

• Provide technical support and troubleshooting to customers.
• Create, resolve, and maintain support tickets in Salesforce.
• Monitor and update open tickets in a timely manner.

Skills

Customer support experience

SQL and Windows platform experience

Troubleshooting complex issues

Direct experience supporting customers

Job description

Relativity is searching for a Technical Support Specialist to provide technical customer support. This role involves diagnosing, troubleshooting, and repairing software and network issues. The Specialist will maintain customer support tickets and ensure timely communication with clients.

The ideal candidate has strong SQL skills and customer service experience. This position offers a compensation range of $54,000 to $80,000, based on experience and qualifications. The role is remote, with specific requirements regarding citizenship and security clearance.