Remote Technical Support Specialist (SQL & Overnight)

Relativity; Manchester (NH); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide exceptional technical support to customers, both technical and non-technical. This role involves diagnosing and troubleshooting software and network issues, managing support tickets, and ensuring customer satisfaction. Candidates must be U.S. citizens due to contract requirements, and obtaining a Public Trust clearance will be necessary. The position offers a salary range of $54,000 to $80,000, with various shifts and a strong emphasis on customer service skills.

Qualifications

• Experience in customer support is essential.
• Ability to understand customer expectations and provide focused support.
• Proven experience in troubleshooting technical issues.

Responsibilities

• Provide technical support by diagnosing and troubleshooting issues.
• Create, resolve, and maintain support tickets in Salesforce.
• Communicate effectively with customers via phone and email.

Skills

Customer support experience

Customer-focused understanding

Direct support experience via phone and email

Troubleshooting complex issues

SQL experience

Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide exceptional technical support to customers, both technical and non-technical. This role involves diagnosing and troubleshooting software and network issues, managing support tickets, and ensuring customer satisfaction. Candidates must be U.S. citizens due to contract requirements, and obtaining a Public Trust clearance will be necessary. The position offers a salary range of $54,000 to $80,000, with various shifts and a strong emphasis on customer service skills.