Remote Tech Support Specialist — SQL & Customer Care

Relativity; Delaware; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support remotely. Responsibilities include diagnosing and troubleshooting software and network issues, managing tickets on Salesforce, and ensuring excellent customer service. Candidates must possess SQL and Windows experience. The expected salary ranges from $54,000 to $80,000, offering a competitive compensation package that includes bonuses and incentives based on experience and qualifications.

Qualifications

• Provide excellent customer service using designated communication methods.
• Develop expertise in company products and services.
• Demonstrate initiative to learn new skills, such as SQL.

Responsibilities

• Diagnose, troubleshoot, and repair complex software and networked systems.
• Create, resolve, and maintain tickets in Salesforce.
• Respond to customer inquiries and monitor assigned tickets.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Customer-focused

Direct experience supporting customers

Tools

SQL applications

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to provide technical support remotely. Responsibilities include diagnosing and troubleshooting software and network issues, managing tickets on Salesforce, and ensuring excellent customer service. Candidates must possess SQL and Windows experience. The expected salary ranges from $54,000 to $80,000, offering a competitive compensation package that includes bonuses and incentives based on experience and qualifications.