Remote Process Server Performance Coach

ABC Legal Services; Oklahoma; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending Plan

EAP (Employee Assistance Program)

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve the performance of our process server network. You will diagnose underperformance, coach servers, and work with Recruiting and Leadership to ensure coverage and timely actions.

The role is remote but located in multiple states in the U.S., with a schedule of 8am–5pm PST for full-time work. You will use performance data daily to drive accountability and improvements.

Qualifications

• Experience training and/or coaching.
• Excellent written and verbal communication skills.
• The ability to analyze processes and make recommendations for improvements.
• Familiarity with Microsoft Office (Word, Excel).

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers by coaching and providing feedback.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and engage with disengaged servers to identify and resolve reasons for delays.
• Hold servers accountable to directly impact performance.
• Track and communicate all blockers to the leadership team, coordinating with Recruiting for coverage when needed.

Skills

Experience training/coaching

Excellent written/verbal communication

Analyze processes

Microsoft Office

Familiarity with Legal Processes

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve the performance of our process server network. You will diagnose underperformance, coach servers, and work with Recruiting and Leadership to ensure coverage and timely actions.

The role is remote but located in multiple states in the U.S., with a schedule of 8am–5pm PST for full-time work. You will use performance data daily to drive accountability and improvements.