Remote Process Server Performance Coach

ABC Legal Services; Iowa Center (IA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

7 paid holidays

4 floating holidays

Life Insurance

AD&D Insurance

Long Term Disability

Health Care Flexible Spending Account

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to optimize our process server network. You will coach underperforming servers, set clear expectations, and drive measurable improvements using performance data.

This role involves direct conversations with servers and close collaboration with Recruiting and Leadership to ensure coverage and alignment. The position is remote, but the listed locations indicate the broader service area in the United States.

Qualifications

• Experience training and/or coaching.
• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.
• Experience and proficiency with Microsoft Office (Word, Excel).
• The ability to analyze processes and make recommendations for improvements.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers: coaching and feedback, resolve blockers, and clarify expectations.
• Set clear expectations for underperforming servers.
• Review reports daily and reach out to disengaged servers to identify and resolve reasons for delays.
• Hold servers accountable to impact performance.
• Track and communicate blockers to leadership; work with Recruiting for coverage as needed.

Skills

Coaching experience

Communication skills

Microsoft Office

Process analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to optimize our process server network. You will coach underperforming servers, set clear expectations, and drive measurable improvements using performance data.

This role involves direct conversations with servers and close collaboration with Recruiting and Leadership to ensure coverage and alignment. The position is remote, but the listed locations indicate the broader service area in the United States.