Remote Process Server Performance Coach

ABC Legal Services; Kansas; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to drive improvement in our process server network. You will coach underperforming servers, interpret performance data, and partner with Recruiting and Leadership to ensure coverage and performance align across regions.

The role is remote and nationwide, focusing on accountability, clear feedback, and timely job completions. A background in legal processes and proficiency with Microsoft Office are valued.

Qualifications

• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Experience and comfort with coaching and training.
• Experience using Microsoft Office (Word, Excel) is preferred.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and reach out to disengaged servers to identify and resolve reasons for delayed jobs.
• Hold servers accountable to directly impact performance.

Skills

Training coaching

Legal processes

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to drive improvement in our process server network. You will coach underperforming servers, interpret performance data, and partner with Recruiting and Leadership to ensure coverage and performance align across regions.

The role is remote and nationwide, focusing on accountability, clear feedback, and timely job completions. A background in legal processes and proficiency with Microsoft Office are valued.