Remote Process Server Performance Coach

ABC Legal Services; Lansing (MI); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care Flexible Spending Allow

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve the performance of our process server network. You’ll identify underperformers, diagnose causes, coach for improvement, and ensure accountability across teams.

This is a remote role with nationwide coverage and collaboration with Recruiting and Leadership to maintain coverage and performance. You will work daily with performance data, communicating with servers, and aligning with leadership to keep coverage

Qualifications

• Experience training and/or coaching.
• HS Diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.
• Experience and proficiency with Microsoft Office (Word, Excel).
• The ability to analyze processes and make recommendations for improvements.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance.
• Track and communicate all blockers to the leadership team.
• Work closely with the recruiting department when additional coverage is needed.

Skills

Training/Coaching

Communication

MS Office

Process analysis

Education

HS Diploma or GED

Tools

MS Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve the performance of our process server network. You’ll identify underperformers, diagnose causes, coach for improvement, and ensure accountability across teams.

This is a remote role with nationwide coverage and collaboration with Recruiting and Leadership to maintain coverage and performance. You will work daily with performance data, communicating with servers, and aligning with leadership to keep coverage