Remote Process Server Performance Coach

ABC Legal Services; Kentucky; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

7 Paid holidays

Floating holidays

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending Act

EAP (Employee Assistance Program)

Pet Insurance

Job summary

ABC Legal Services seeks a Process Server Performance Specialist to own the performance of its process server network. You will identify underperforming servers, diagnose causes, and drive measurable improvements through coaching, clear expectations, and accountability.

You’ll work daily with performance data, converse with servers, and partner with Recruiting and Leadership to ensure coverage and alignment across the national network. This is a remote role based in the United States.

Qualifications

• Experience training and/or coaching.
• High school diploma or GED required.
• Familiarity with legal processes is a plus.
• Excellent written and verbal communication skills.
• Experience with Microsoft Word and Excel.
• Ability to analyze processes and recommend improvements.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Communicate directly with process servers providing coaching and meaningful feedback; resolve blockers; ensure understanding of expectations and timelines.
• Review reports daily and reach out to disengaged servers to identify and resolve reasons for delays in accepting jobs.
• Hold servers accountable to directly impact performance and track blockers; collaborate with Recruiting for coverage as needed.

Skills

Training/coaching

Written and verbal communication

Process analysis

Legal processes familiarity

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

ABC Legal Services seeks a Process Server Performance Specialist to own the performance of its process server network. You will identify underperforming servers, diagnose causes, and drive measurable improvements through coaching, clear expectations, and accountability.

You’ll work daily with performance data, converse with servers, and partner with Recruiting and Leadership to ensure coverage and alignment across the national network. This is a remote role based in the United States.