Remote Process Server Performance Coach

ABC Legal Services; Michigan; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Company holidays

Floating holidays

Life Insurance

AD&D Insurance

Long Term Disability

FSA

Dependent Care FSA

Employee Assistance Program

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to optimize our server network through coaching, clear expectations, and accountability. You will analyze performance data, provide direct feedback, and collaborate with Recruiting and Leadership to keep coverage aligned.

This is a remote role serving a distributed network across numerous states. The position follows a Full-Time schedule, 8am to 5pm PST.

Qualifications

• Experience training and/or coaching.
• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.
• Experience with Microsoft Word and Excel.
• Ability to analyze processes and make recommendations for improvements.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers: Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Skills

Training & coaching

Communication skills

Process analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to optimize our server network through coaching, clear expectations, and accountability. You will analyze performance data, provide direct feedback, and collaborate with Recruiting and Leadership to keep coverage aligned.

This is a remote role serving a distributed network across numerous states. The position follows a Full-Time schedule, 8am to 5pm PST.