Remote Process Server Performance Coach

ABC Legal Services; Iowa City (IA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement

Flexible Spending Account

Dependent Care Flexible Spending Admin

EAP (Employee Assistance Program)

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to optimize the performance of our nationwide process server network. You will identify underperforming servers, diagnose causes, and drive coaching-driven improvements.

Daily you will work with performance data, coach servers, and collaborate with Recruiting and Leadership to maintain coverage and aligned performance. This remote role supports operations across multiple states.

Qualifications

• Experience training and/or coaching.
• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.
• Experience and proficiency with Microsoft Office (Word, Excel).
• The ability toanalyze processes and make recommendations for improvements.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Skills

Experience coaching

Excellent communication skills

Process analysis

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to optimize the performance of our nationwide process server network. You will identify underperforming servers, diagnose causes, and drive coaching-driven improvements.

Daily you will work with performance data, coach servers, and collaborate with Recruiting and Leadership to maintain coverage and aligned performance. This remote role supports operations across multiple states.