Remote Process Server Performance Coach

ABC Legal Services; Montana City (MT); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp:

Dependent Care Flexible Spending A/c

EAP (Employee Assistance Program)

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to lead the performance of our process server network remotely from anywhere in the United States. You will diagnose underperformance, coach servers, and drive accountability with clear expectations and data-driven coaching.

Your role includes coaching and education, resolving blockers, and ensuring timely job completion while collaborating with Recruiting and Leadership to maintain coverage and performance alignment.

Qualifications

• High school diploma or GED is required.
• Familiarity with legal processes is a plus.
• Experience and proficiency with Microsoft Office (Word, Excel).

Responsibilities

• Provide support, training and education to underperforming process servers based on key metrics.
• Create a positive and engaging server experience for underperforming process servers.
• Directly coach process servers and provide meaningful feedback.
• Field questions from process servers and resolve blockers.
• Ensure servers understand expectations and the timeframe to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and reach out to disengaged servers to improve timely job completion.
• Hold servers accountable to improve performance.

Skills

Coaching

Training

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to lead the performance of our process server network remotely from anywhere in the United States. You will diagnose underperformance, coach servers, and drive accountability with clear expectations and data-driven coaching.

Your role includes coaching and education, resolving blockers, and ensuring timely job completion while collaborating with Recruiting and Leadership to maintain coverage and performance alignment.