Remote Process Server Performance Coach

ABC Legal Services; Guin (AL); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending A/c

EAP (Employee Assistance Program)

Job summary

ABC Legal Services is seeking a remote Process Server Performance Specialist to own and improve the performance of our process server network. You will diagnose underperforming servers and drive measurable improvements through coaching, clear expectations, and accountability.

Daily, you’ll work with performance data, provide training, and partner with Recruiting and Leadership to maintain coverage and alignment. Schedule is Full-Time, 8am to 5pm PST.

Qualifications

• High school diploma or GED is required.
• Familiarity with legal processes is a plus.
• Experience training and coaching is preferred.
• Proficiency with Microsoft Office (Word, Excel).
• Strong communication and coaching abilities.

Responsibilities

• Provide support, training and education to process servers underperforming by key metrics.
• Create a positive and engaging server experience for underperforming servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure servers understand expectations and the timeframe to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and reach out to disengaged servers to identify and resolve issues.
• Hold servers accountable to directly impact performance.

Skills

Coaching

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

ABC Legal Services is seeking a remote Process Server Performance Specialist to own and improve the performance of our process server network. You will diagnose underperforming servers and drive measurable improvements through coaching, clear expectations, and accountability.

Daily, you’ll work with performance data, provide training, and partner with Recruiting and Leadership to maintain coverage and alignment. Schedule is Full-Time, 8am to 5pm PST.