Remote Process Server Performance Coach

ABC Legal Services; Lake Michigan Beach (MI); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Holidays (7)

Floating Holidays (4)

Life Insurance

Long-Term Disability

Flexible Spending Accounts

Pet Insurance

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve our network of process servers through coaching, clear expectations, and data-driven feedback. You will analyze performance metrics and work with Recruiting and Leadership to optimize coverage.

This is a remote role with a national footprint, primarily supporting states listed in job description. The position offers an hourly pay rate and a full-time schedule aligned with PST hours.

Qualifications

• High school diploma or GED required.
• Experience training and/or coaching.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.
• Experience with Microsoft Word/Excel.
• Ability to analyze processes and recommend improvements.

Responsibilities

• Provide support and coaching to underperforming servers.
• Set clear expectations and timelines for improvement.
• Review reports daily and engage disengaged servers.
• Hold servers accountable to improve performance.
• Track blockers and coordinate with leadership and recruiting.

Skills

Training coaching

Microsoft Office

Written/verbal comms

Data analysis

Process improvement

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve our network of process servers through coaching, clear expectations, and data-driven feedback. You will analyze performance metrics and work with Recruiting and Leadership to optimize coverage.

This is a remote role with a national footprint, primarily supporting states listed in job description. The position offers an hourly pay rate and a full-time schedule aligned with PST hours.