Remote Process Server Performance Coach

ABC Legal Services; Fulton (MS); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

7 Paid holidays

4 Floating holidays

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own the performance of our process server network. You will diagnose underperformance, coach servers, set expectations, and drive measurable improvements using data daily.

Requirements include a high school diploma or GED, familiarity with legal processes, and proficiency with Microsoft Word and Excel. This remote role offers health benefits and paid holidays, with a pay rate of $15 per hour.

Qualifications

• Provide support and education to underperforming process servers based on key metrics.
• Coach and give meaningful feedback to process servers to improve performance.
• Review reports daily and address disengaged servers to improve timely job completion.

Responsibilities

• Provide support, training and education to underperforming servers.
• Communicate directly with process servers providing coaching and feedback.
• Field questions from process servers and resolve blockers.
• Set clear expectations for underperforming servers.
• Review reports daily and reach out to disengaged servers to identify blockers.
• Hold servers accountable to improve performance.
• Experience training and coaching.

Skills

Coaching

Performance management

Communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own the performance of our process server network. You will diagnose underperformance, coach servers, set expectations, and drive measurable improvements using data daily.

Requirements include a high school diploma or GED, familiarity with legal processes, and proficiency with Microsoft Word and Excel. This remote role offers health benefits and paid holidays, with a pay rate of $15 per hour.