Remote Process Server Performance Coach

ABC Legal Services

Clayton (NC)

Remote

USD 17,000 - 24,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp‏

Job summary

ABC Legal Services, a nationwide leader in service of process, seeks a Process Server Performance Specialist. This remote role focuses on diagnosing underperforming servers, coaching them to meet metrics, and coordinating with Recruiting and Leadership to ensure coverage and performance.

High school diploma or GED required; familiarity with legal processes is a plus. Responsibilities include training, performance coaching, daily metric reviews, and clear communication with servers to drive

Qualifications

High school diploma or GED required.
Familiarity with Legal Processes is a plus.
Experience training and/or coaching.
Experience and proficiency with Microsoft Office (Word, Excel)

Responsibilities

Provide support, training and education to process servers that are underperforming based on key metrics.
Create positive and engaging server experience for all underperforming process servers:
Communicate directly with process servers providing coaching and meaningful feedback
Field all questions from process servers and resolve blockers
Ensure process servers understand expectations and the timeframe in which they need to adjust.
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
Hold Servers accountable to directly impact performance