Remote Process Server Performance Coach

ABC Legal Services; Orangeburg (SC); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid holidays

Floating holidays

Job summary

ABC Legal Services, the national leader in service of process, offers a remote role for a Process Server Performance Specialist. You will own the performance of our process server network, diagnose underperformance, and drive improvements through coaching, clear expectations, and accountability.

This role focuses on hands-on performance management and collaboration with Recruiting and Leadership. The position requires a high school diploma or GED, familiarity with legal processes a plus, and

Qualifications

• Experience training and/or coaching.
• Familiarity with Legal Processes is a plus.
• Experience and proficiency with Microsoft Office (Word, Excel).

Responsibilities

• Provide support, training and education to process servers underperforming based on key metrics.
• Create positive and engaging server experience for underperforming servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and identify reasons for not taking timely jobs.
• Hold servers accountable to directly impact performance.

Skills

Coaching

Performance metrics

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services, the national leader in service of process, offers a remote role for a Process Server Performance Specialist. You will own the performance of our process server network, diagnose underperformance, and drive improvements through coaching, clear expectations, and accountability.

This role focuses on hands-on performance management and collaboration with Recruiting and Leadership. The position requires a high school diploma or GED, familiarity with legal processes a plus, and