Remote Process Server Performance Coach

ABC Legal Services

South Carolina

Remote

USD 17,000 - 24,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

AD&D Insurance

Long Term Disability

HCFSA

DCFSA

EAP

Paid holidays

Floating holidays

Job summary

ABC Legal Services seeks a Process Server Performance Specialist to optimize our nationwide process-server network and coach underperformers to meet metrics. This remote role partners with Recruiting and Leadership to ensure coverage and performance alignment. A high school diploma is required, with familiarity in legal processes and MS Office helpful.

The position emphasizes hands-on performance management, daily data reviews, and direct conversations with servers to drive timely, quality work.

Qualifications

High school diploma or GED required.
Familiarity with legal processes is a plus.
Experience coaching and training staff.

Responsibilities

Provide support, training and education to process servers underperforming based on key metrics.
Create a positive and engaging server experience for underperforming servers.
Communicate directly with process servers, offering coaching and feedback.
Field questions from process servers and resolve blockers.
Ensure process servers understand expectations and adjustment timeframes.
Set clear expectations for underperforming servers.
Review reports daily, reach out to disengaged servers and resolve causes of missed jobs.
Hold servers accountable to directly impact performance.