Remote Process Server Performance Coach

ABC Legal Services; Alabama; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance

AD&D Insurance

Long Term Disability

Health Care Flexible Spending Account

Dependent Care Flexible Spending Array

Employee Assistance Program

Job summary

ABC Legal Services seeks a Process Server Performance Specialist to own the performance of our process server network. You will diagnose underperformance, coach servers, and drive measurable improvement through clear expectations and accountability. This hands-on role relies on performance data and direct conversations with servers.

This remote, full‑time position is nationwide, requires a high school diploma or GED, and benefits include health, dental, and vision insurance among others.

Qualifications

• Experience training and coaching process servers.
• Familiarity with legal processes is a plus.
• Proficiency with Microsoft Office.
• Strong data-driven coaching and feedback skills.

Responsibilities

• Provide support and education to underperforming servers.
• Create a positive experience for underperforming servers.
• Communicate coaching and feedback directly to servers.
• Field questions and resolve blockers for servers.
• Ensure servers understand expectations and adjustment timelines.
• Set clear expectations and review daily reports to re-engage servers.
• Hold servers accountable to improve performance.

Skills

Coaching

Performance management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

ABC Legal Services seeks a Process Server Performance Specialist to own the performance of our process server network. You will diagnose underperformance, coach servers, and drive measurable improvement through clear expectations and accountability. This hands-on role relies on performance data and direct conversations with servers.

This remote, full‑time position is nationwide, requires a high school diploma or GED, and benefits include health, dental, and vision insurance among others.