Remote Process Server Performance Coach

ABC Legal Services; Yorktown (VA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible SpA

Dependent Care Flexible Spending Care

EAP (Employee Assistance Program)

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own the performance of our process server network. You will coach underperforming servers, set expectations, and drive measurable improvements through data-driven coaching and accountability.

You'll work remotely, collaborate with Recruiting and Leadership, and ensure coverage and performance stay aligned. Must have a high school diploma or GED and familiarity with legal processes; proficiency with Microsoft Office is a

Qualifications

• Experience training and coaching teams.
• Strong communication and interpersonal skills.
• Familiarity with legal processes is a plus.

Responsibilities

• Provide support, training and education to process servers.
• Create positive and engaging server experience for underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance.

Skills

Coaching experience

Communication skills

Training ability

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own the performance of our process server network. You will coach underperforming servers, set expectations, and drive measurable improvements through data-driven coaching and accountability.

You'll work remotely, collaborate with Recruiting and Leadership, and ensure coverage and performance stay aligned. Must have a high school diploma or GED and familiarity with legal processes; proficiency with Microsoft Office is a