Remote Process Server Performance Coach

ABC Legal Services; Baton Rouge (LA); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

7 Paid Holidays

4 Floating Holidays per year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending Allow

Employee Assistance Program

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to drive the performance of our nationwide process server network. The role emphasizes coaching, clear expectations, and accountability to improve timely job completion.

You will work with performance data, provide training, and coordinate with Recruiting and Leadership to ensure coverage and performance stay aligned. A high school diploma is required and MS Office proficiency is expected.

Qualifications

• High school diploma or GED required.
• Familiarity with legal processes is a plus.
• Experience training and/or coaching.
• Proficiency with Microsoft Office.

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance.

Skills

Experience training and coaching

Familiarity with Legal Processes

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to drive the performance of our nationwide process server network. The role emphasizes coaching, clear expectations, and accountability to improve timely job completion.

You will work with performance data, provide training, and coordinate with Recruiting and Leadership to ensure coverage and performance stay aligned. A high school diploma is required and MS Office proficiency is expected.