Remote Process Server Performance Coach

ABC Legal Services; Louisiana; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Sp.

Dependent Care Flexible Spending 201

EAP (Employee Assistance Program)

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve our process server network. You will analyze performance data, coach underperforming servers, and set clear expectations to boost timely completion of jobs.

You will work remotely from a home base but coordinate closely with Recruiting and Leadership to maintain coverage and performance. The role requires strong communication, training or coaching experience, and familiarity with legal processes; proficiency

Qualifications

• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Experience and proficiency with Microsoft Office (Word, Excel)

Responsibilities

• Provide support, training and education to process servers that are underperforming based on key metrics.
• Create positive and engaging server experience for all underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers.
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Schedule - Full-Time, 8am to 5pm PST

Skills

Coaching/Training

Legal processes familiarity

Communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve our process server network. You will analyze performance data, coach underperforming servers, and set clear expectations to boost timely completion of jobs.

You will work remotely from a home base but coordinate closely with Recruiting and Leadership to maintain coverage and performance. The role requires strong communication, training or coaching experience, and familiarity with legal processes; proficiency