Remote Client Services & Scheduling Specialist

Velvethorizons; Sacramento (CA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services. The Customer Service Representative supports client requests, coordinates service arrangements, and maintains clear communication in a fully remote setup.

The role emphasizes strong attention to detail, the ability to manage multiple tasks, and responsive support for a broad client base. Training and onboarding are provided to ensure a successful transition into the role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Organizational skills

Communication skills

Independent work

Digital tools

Tools

CRM systems

Scheduling software

Web-based tools

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services. The Customer Service Representative supports client requests, coordinates service arrangements, and maintains clear communication in a fully remote setup.

The role emphasizes strong attention to detail, the ability to manage multiple tasks, and responsive support for a broad client base. Training and onboarding are provided to ensure a successful transition into the role.