Remote Client Services & Scheduling Specialist

Velvethorizons; Fort Collins (CO); Remote; USD 42,000 - 56,000; Full time

Job summary

Velvet Horizons is seeking a Customer Service Representative to help with client requests, coordinate service arrangements, and support the overall coordination process in a remote environment.

Ideal candidates will have strong attention to detail, be able to manage multiple tasks, and communicate clearly across platforms. The role offers a flexible remote work structure with training and opportunities for ongoing support.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Job description

Velvet Horizons is seeking a Customer Service Representative to help with client requests, coordinate service arrangements, and support the overall coordination process in a remote environment.

Ideal candidates will have strong attention to detail, be able to manage multiple tasks, and communicate clearly across platforms. The role offers a flexible remote work structure with training and opportunities for ongoing support.