Remote Client Services & Scheduling Specialist

Velvethorizons; Denver (CO); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work environment

Access to training and ongoing support

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, coordinating service arrangements and ensuring seamless communication across all stages of engagement.

You will manage inquiries via email, phone, and online platforms, identify client needs, and present service options. The role emphasizes accuracy, organization, and independent prioritization in a structured remote setting.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication skills

Independent worker

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, coordinating service arrangements and ensuring seamless communication across all stages of engagement.

You will manage inquiries via email, phone, and online platforms, identify client needs, and present service options. The role emphasizes accuracy, organization, and independent prioritization in a structured remote setting.