Remote Client Services & Scheduling Specialist

Velvethorizons; Detroit (MI); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Performance-based compensation

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients and coordinate service arrangements in a remote setting. You will handle inquiries, organize plans, and help manage the coordination process with attention to detail.

Experience in customer service and strong communication are valued as you maintain accurate records and contribute to process improvements. A flexible remote work environment and ongoing training are provided.

Qualifications

• Experience in customer service or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service excellence

Coordination

Organizational skills

Communication skills

Independent work

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients and coordinate service arrangements in a remote setting. You will handle inquiries, organize plans, and help manage the coordination process with attention to detail.

Experience in customer service and strong communication are valued as you maintain accurate records and contribute to process improvements. A flexible remote work environment and ongoing training are provided.