Remote Client Services & Scheduling Specialist

Velvethorizons; Tucson (AZ); Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Training and onboarding

Remote-friendly environment

Performance-based compensation

Job summary

Velvet Horizons is a remote-friendly company providing planning and coordination services for a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process with strong attention to detail.

The role requires independence, excellent organizational and communication skills, and proficiency with digital tools. It offers a flexible remote schedule, performance-based compensation, onboarding and ongoing

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative skills

Strong organizational skills

Communication skills

Independent work

Job description

Velvet Horizons is a remote-friendly company providing planning and coordination services for a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process with strong attention to detail.

The role requires independence, excellent organizational and communication skills, and proficiency with digital tools. It offers a flexible remote schedule, performance-based compensation, onboarding and ongoing