Remote Client Services & Scheduling Specialist

Velvethorizons; Charleston (SC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Velvet Horizons is a remote-based organization that provides planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote environment.

The role requires strong attention to detail, the ability to manage multiple tasks, and excellent communication across digital channels.

Qualifications

• Experience in customer service or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer Service

Coordination

Administration

Organizational Skills

Independent Work

Digital Tools

Job description

Velvet Horizons is a remote-based organization that provides planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a structured remote environment.

The role requires strong attention to detail, the ability to manage multiple tasks, and excellent communication across digital channels.