Remote Client Services & Scheduling Coordinator

Velvethorizons; Evansville (IN); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training & onboarding

Remote work flexibility

Job summary

Velvet Horizons is a remote-based organization that provides planning and coordination services. The Customer Service Representative will handle client inquiries, coordinate service plans, and manage reservations in a structured remote setting.

The role emphasizes attention to detail, multi-tasking, and clear communication as part of ongoing support and process improvements for clients.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Organizational skills

Communication skills

Independent worker

Digital tools proficiency

Tools

CRM software

Reservation systems

Email platforms

Job description

Velvet Horizons is a remote-based organization that provides planning and coordination services. The Customer Service Representative will handle client inquiries, coordinate service plans, and manage reservations in a structured remote setting.

The role emphasizes attention to detail, multi-tasking, and clear communication as part of ongoing support and process improvements for clients.