Remote Client Services & Scheduling Specialist

Velvethorizons; Savannah (GA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Access to training and ongoing support

Flexible remote work environment

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support coordination in a remote environment.

Ideal candidates are detail-oriented, organized, and strong communicators who can manage multiple tasks, follow up with clients, and maintain accurate records while partnering with external providers and internal teams.

Qualifications

• Experience in customer service or admin roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

Organizational skills

Communication

Independent worker

Digital tools

Detail-oriented

Tools

CRM software

Web-based systems

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support coordination in a remote environment.

Ideal candidates are detail-oriented, organized, and strong communicators who can manage multiple tasks, follow up with clients, and maintain accurate records while partnering with external providers and internal teams.