Remote Client Services & Scheduling Specialist

Velvethorizons; Cedar Rapids (IA); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Training and onboarding

Flexible remote work

Performance-based compensation

Job summary

Velvet Horizons is a remote-based organization that provides planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

Ideal candidates have strong attention to detail, excellent communication, and the ability to manage multiple tasks in a structured remote environment. Onboarding and training accompany a performance-based compensation model.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service experience

Strong organizational skills

Effective communication

Independent work capability

Detail-oriented

Job description

Velvet Horizons is a remote-based organization that provides planning and coordination services to a broad client base. The Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process.

Ideal candidates have strong attention to detail, excellent communication, and the ability to manage multiple tasks in a structured remote environment. Onboarding and training accompany a performance-based compensation model.