Remote Client Service & Scheduling Coordinator

Velvethorizons; Carson City (NV); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Training & support access

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process in a remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication

Independence

Digital tools

Attention to detail

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process in a remote environment.