Remote Client Support & Scheduling Specialist

Velvethorizons; Cleveland (OH); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training and onboarding

Job summary

Velvet Horizons is a remote-based organization offering structured planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and assists in the coordination process from a remote environment.

The role emphasizes attention to detail, ability to manage multiple tasks, and professional communication. Onboarding and ongoing training are provided to ensure a successful transition into the position.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organizational skills

Communication

Independent work

Job description

Velvet Horizons is a remote-based organization offering structured planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and assists in the coordination process from a remote environment.

The role emphasizes attention to detail, ability to manage multiple tasks, and professional communication. Onboarding and ongoing training are provided to ensure a successful transition into the position.