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Senior/Engineer, Applications
FORMFACTOR SINGAPORE PTE. LTD.
Singapura
Presencial
SGD 50.000 - 70.000
Tempo integral
Há 30+ dias

Resumo da oferta

A leading technology company in Singapore is seeking a Pre-Sales Technical Support specialist. You will partner with the Sales team to assess customer needs, provide technical expertise, and support product demonstrations. A Bachelor's degree in Electrical/Electronics Engineering and at least 2 years of experience in RF/mmWave product testing are required. The role involves both pre-sales and post-sales support with business travel expectations.

Qualificações

  • Minimum 2 years’ knowledge of high-speed, RF/mmWave testing.
  • Hands-on experience with commercially available engineering probers.
  • Able to support Domestic and International business travel.

Responsabilidades

  • Assist Sales in assessing customer needs and specifications.
  • Provide technical expertise through presentations and demonstrations.
  • Support customers with installation and training on products.

Conhecimentos

Technical Support
Sales Collaboration
Customer Training
Rapid Prototyping
Technical Issue Resolution

Formação académica

Bachelor’s Degree in Electrical / Electronics Engineering

Ferramentas

Automated Test Equipment
Engineering Probers
Descrição da oferta de emprego

Responsibilities :

Pre-Sales Technical Support

  • Partner with Sales to win business opportunities - Assists the Sales staff in assessing potential application of company's engineering probe systems products and engineering probes products/accessories to meet customers' needs and prepare detailed product specifications for the development and implementation of customers' applications/testing solutions.
  • Partner with Sales to provide technical expertise to customers through sales presentations, product demonstrations of company's engineering probe systems products and engineering probes products/accessories
  • Together with Sales/Product Marketing team, support Trade Shows to demonstrate company’s products’ capabilities.
  • Build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for customers
  • Provide software development and consultation to prospective users and/or product capability assessment and validation

Post-Sales Technical Support

  • Supports customers' buy-off of ompany's products - ensures that the product application/solution is functioning according to specifications.
  • Provide technical support to customers through testing solution delivery(installation), application training (use and maintenance of company's products)
  • Provide technical support to customers in terms of customer issue support/reporting, and internal escalation summary preparation.
  • Co-work with different functional teams to solve customer issues and provide suitable testing solutions to customers.

Others

  • Monitor and report customers' testing requirement/technical trend and market information
  • Support international customer support when required

Requirements :

  • Bachelor’s Degree in Electrical / Electronics Engineering or equivalent
  • Minimum 2 years’ knowledge of high-speed, RF/mmWave, electro-optic products testing (wafer level or die level) and characterization techniques for S-Parameter, RF calibration methods and Optical measurements.
  • Minimum 2 years’ hands-on experience with commercially available engineering probers (manual/semi-automated/fully automated) and analytical/engineering probes
  • Hands-on experience with Automated Test Equipment (Advantest/Teradyne) and production probers (TEL/Accretech/OPUS) and probe cards will be an advantage
  • Experience in semiconductor wafer testing will be an advantage
  • Able to support Domestic and International business travel
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* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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