Quality Assurance à United States

The System Administrator for BuyWell will be responsible for the post-go-live management, optimization, and support of the BuyWell Central Indirect Procurement System, ensuring smooth operations for all indirect procurement activities. This role focuses on system stability, user adoption, continuous improvement, and integration enhancements post-implementation.

As the System Administrator for Buywell, you will be the day-to-day owner of the central indirect procurement system following its go-live. This role is critical in ensuring the system runs smoothly, users are supported, data integrity is upheld, and enhancements are effectively managed. You will work closely with Procurement, Finance, and IT teams to continuously improve system usability and compliance with procurement policies.

For job readiness, you will be required to undergo system administrator training for system familiarisation to aid in your day-to-day job.

Key Responsibilities:

System Maintenance & Performance Optimization

• Monitor and maintain post-production stability of BuyWell, ensuring uptime and performance meet SLAs.
• Coordinate with the vendor and internal IT team for any technical fixes, upgrades, or support escalations.
• Proactively identify and resolve system bottlenecks, errors, or inefficiencies.
• Manage backup, recovery, and disaster readiness for the BuyWell environment.
• Monitor the health and performance of the Buywell system across all modules (e.g., requisition, sourcing, contracts, POs, invoicing).
• Ensure ongoing system stability by managing routine configuration updates, system housekeeping, and data clean-up activities.

User Support & Adoption

• Serve as the primary point of contact for troubleshooting post-go-live issues (e.g., purchase order errors, approval workflow delays, vendor onboarding).
• Gather and analyze user feedback to drive system improvements.
• Manage user access, roles, and permissions in alignment with procurement policies.
• Administer user provisioning, role-based access control, and deactivation of accounts as per organization policy.
• Conduct refresher training (if required) and update training support materials or guides to help users navigate the system effectively.

Process & System Enhancements

• Identify automation opportunities to reduce manual work (e.g., auto-categorization, rule-based approvals).
• Support additional integrations with ERP, accounting, and vendor systems as needed.
• Log and track incidents, bugs, and change requests using the internal ticketing system.
• Coordinate the validation, testing, and implement approved change requests together with the internal IT team with the vendor and internal stakeholders for patches update and configuration.
• Maintain a knowledge base of resolved issues and frequently asked questions.

Security & Compliance

• Ensure data integrity and security through regular audits and role-based access reviews.
• Assist in audit requests related to procurement transactions.
• Ensure procurement workflows, approval matrices, and controls remain compliant with company policies.
• Monitor data accuracy and completeness for key procurement master data (e.g., vendors, cost centers, item categories).
• Support internal audits by extracting reports, providing audit trails, and validating compliance within the system.

Reporting & Continuous Improvement

• Generate usage reports, system metrics, and process insights to help improve adoption and efficiency.
• Gather feedback from end-users and recommend system enhancements to better meet business needs.
• Support any post-go-live expansion plans such as onboarding of new departments or business units.

Job Requirements

Qualifications & Skills

• Bachelor’s degree in Information Systems, Business IT, Procurement, or related field.
• Minimum 1 years of experience in system administration or application support, preferably within procurement or finance systems.
• Strong knowledge of indirect procurement and the Source-to-Pay process.
• Proven experience in post–go-live system support, troubleshooting, and change management.
• Excellent communication and stakeholder management skills.
• Meticulous attention to detail with strong documentation discipline.

Preferred

• Experience with procurement platforms such as Zycus, Coupa, SAP Ariba, or similar.
• Familiarity with ticketing systems, user onboarding, and release management practices.
• Basic understanding of procurement policy compliance and financial controls.
• Experience working cross-functionally with procurement, finance, and IT stakeholders.

Soft Skills

• Ability to translate business requirements into system improvements.
• Strong problem-solving mindset and customer-centric support approach.
• Comfortable managing multiple tasks and priorities in a dynamic post–go-live environment.