SMM Program Manager - Pharmaceutical

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A global travel management company in Singapore seeks an SMM Program Manager. The role involves leading program management, acting as the primary liaison with clients, and driving strategic initiatives for client savings and process efficiencies. Ideal candidates will demonstrate the ability to build strong relationships, prioritize effectively, and adapt in a fast-paced environment. Applicants should possess excellent consultative and presentation skills, and experience with global clients is preferred. This position offers competitive compensation and opportunities for growth.

Qualifications

• Ability to exercise independent judgment to take calculated risks based on business intelligence.
• Proven relationship building with stakeholders across client and CWT leadership.
• Strength in synthesizing disparate information to drive continuous improvement.

Responsibilities

• Strategic ownership of client accounts and development of business plans.
• Build and maintain strong relationships with key account contacts.
• Monitor alignment between client pro-forma and actual results.

Skills

Independent judgment

Relationship building

Continuous improvement

Team-oriented

Customer focused

Solutions oriented

Organized and detail oriented

Priority setting

Consultative skills

Job description

Job Description - SMM Program Manager - Pharmaceutical (180001SP)

Main Objective / Context

As a Program Manager on our North American team you will act as a lead within the program management team and incorporate the CWT value proposition. This position is the primary liaison between the client and CWT on strategic M & E initiatives including continuous client savings improvements, driving process efficiencies and standards, meeting effectiveness, and other strategic projects to drive maturity within the Strategic Meetings Management programs.

Responsibilities

• Strategic ownership of account(s)
• Develop a detailed understanding of the client’s specific corporate objectives, philosophy, and business drivers by conducting thorough company research. In collaboration with the client, create and execute a business plan incorporating the CWT 8 Key levers to serve as the roadmap for delivering proactive solutions for their strategic meetings management programs.
• Build and maintain strong relationships with all key account contacts both with the client and internally within CWT Meetings & Events.
• Ownership of Service Level Agreements/Scorecard metrics and supporting strategies.
• Ownership of scheduled account reviews to client’s senior management, including financial statements, strategy progress, program trends, benchmarking data, gap analysis, and improvement targets.
• Work closely with client leadership to design and develop strategic initiatives supporting the advancement of the client’s SMM program.
• Collaborate with Business Unit leaders and clients to develop and administer short and long‑term business plans and other key strategies for program development and maturity.
• Ensure effective execution of account/supplier agreement specifics.
• Build and maintain strategic supplier relationships as they relate to the client’s business.
• Ensure contingency plans are in place to effectively manage crisis situations and support business continuity.
• Ensure that quality processes and tools are incorporated into all daily activities to drive process efficiencies and standardization.
• Key accountability to partner with operations for mutual client success.
• Participate in client implementations and expansions, including gap analysis, resource management and acquisition, coordination of internal implementation team members, and timely program delivery.
• Drive proactive stakeholder management/change management resulting in increased adoption of services and strategies.
• Liaise with internal team resources to coordinate the strategic planning, client management, consulting deliverables, and innovative analytical roles for client delivery.
• Monitor alignment between client pro‑forma and actual results based on original assumptions for volumes, expenses, resource alignment, etc.
• Track and communicate to the client all service and cost saving/cost avoidance results performance against objectives.
• Develop and support client communication strategies to advance their SMM program and drive continuous focus on stakeholder management.
• Accountable for identifying, communicating, and where appropriate, implementing potential incremental business opportunities for CWT within the client base (travel, CWT Vacation Club, new divisions, international offices).
• Foster and support positive team dynamics within the other solutions areas of business intelligence/analytics and SMM consultative solutions.

Qualifications

• Ability to exercise independent judgment to take calculated risks based on business intelligence.
• Ability to successfully build relationships with key stakeholders across client and CWT leadership.
• Strength in synthesizing disparate information and inputs to drive continuous improvement processes.
• Team oriented, results driven, customer focused.
• Solutions oriented.
• Organized and detail oriented.
• Ability to set priorities and work in a fast‑paced, multi‑project environment.
• Experience working with global or multi‑national clients.
• Excellent consultative, facilitation, and presentation skills.

Equal Opportunity Employer / Accommodations

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class. CWT also offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please indicate the specific accommodation you are requesting and include a brief description of the position for which you are applying in your message. Contact us.