RETAIL MANAGER

RAYAN ONE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading sustainable retail company based in Singapore is seeking a Retail Manager to lead and mentor the team while ensuring excellent customer service rooted in sustainability. This role includes overseeing daily operations, managing inventory, and fostering a welcoming shopping environment. The ideal candidate should have retail management experience, a strong interest in sustainability, and excellent communication skills. Join us in promoting eco-friendly practices and enhancing customer satisfaction.

Qualifications

• Previous experience in retail management, preferably in the food or sustainability sector.
• Proven ability to lead and develop a team.
• Strong interest in sustainability and eco-friendly practices.

Responsibilities

• Lead and mentor the retail team to provide exceptional customer service.
• Oversee daily store operations for efficiency and safety.
• Manage inventory processes and vendor relationships.

Skills

Leadership

Customer service

Sustainability awareness

Communication

Team management

Job description

Job Responsibilities

Leadership & Customer Experience

• Lead, coach, and mentor retail team members to deliver outstanding customer service rooted in sustainability and product knowledge.
• Foster a welcoming, educational shopping environment and ensure prompt, professional resolution of customer concerns.
• Model high standards of service and communication for the entire team.

Store Operations & Merchandising

• Oversee all daily store operations to ensure efficiency, safety, and a consistently positive customer experience.
• Manage product merchandising, including strategic placement of sustainable and seasonal items to maximize visibility and sales.
• Maintain store cleanliness, organization, and visual standards.

Inventory & Vendor Management

• Oversee inventory processes, including ordering, stock rotation, and accurate tracking to minimise waste and ensure product freshness.
• Build strong relationships with vendors—especially local and sustainable partners—to support product selection and availability.
• Monitor product performance and recommend adjustments to meet customer needs and sustainability goals.

Team Management

• Train, schedule, and evaluate team members, ensuring alignment with company values and performance expectations.
• Promote a collaborative, supportive team culture focused on continuous improvement and shared purpose.

Sales & Reporting

• Analyse sales trends, customer feedback, and operational data to inform decision-making.
• Implement strategies to meet sales targets, enhance customer satisfaction, and improve store efficiency.
• Ensure compliance with company policies, health and safety guidelines, and sustainability standards.

Qualifications

• Previous experience in retail management (experience in the food, beverage, or sustainability sector is a strong plus).
• Proven ability to lead, motivate, and develop a team.
• Strong interest in sustainability, organic food, and eco-friendly practices.
• Excellent communication, problem-solving, and organizational skills.
• Experience with inventory management, merchandising, and cash handling.
• Ability to balance hands-on tasks with strategic oversight in a fast-paced environment.