Media jobs in United States

Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency.

Ensure all customer interactions are handled with a high level of accuracy, empathy, and in accordance with established service standards and turnaround times.

Ensure customer requests are addressed promptly, with urgency when required.

Maintain strict confidentiality of customer data and adhere to internal policies and regulatory requirements.

Accurately identify and resolve customer issues, escalating complex cases to relevant departments when necessary.

Guide customers on available banking services and digital tools, promoting self‑service options where appropriate.

Document all customer interactions in the case management system to ensure traceability and compliance.

Collaborate with internal teams to ensure seamless resolution of customer concerns.

Diploma or equivalent qualification; a degree in Business, Finance, or related field is an advantage.

Customer service experience (minimum 1 year) is an advantage, preferably in a contact centre or financial services environment.

Entry level with a strong willingness to learn and a customer‑first mindset are also encouraged to apply.

Excellent verbal and written communication skills.

Proficiency in Mandarin is preferred to support Mandarin‑speaking customers.

Ability to work in a fast‑paced environment and manage multiple tasks effectively.

Demonstrate composure and empathy under pressure, particularly during difficult customer interactions.

Willingness to work shifts, weekends, public holidays, and perform overtime when required.